Privacy Policy for Elite Synthetic Surfaces

 

Last Updated: Dec 30th, 2025

Your privacy is important to us. It is Elite Synthetic Surfaces’ policy to respect your privacy regarding any information we may collect from you across our website, https://elitesyntheticsurfaces.com/, and other sites we own and operate.

 

1. Information We Collect

 

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

a. Information you provide to us:

• Contact Information: When you contact us through our contact form, or by phone or email, we may collect your name, email address, phone number, and any other information you choose to provide.
• Quote Requests: When you request a quote, we may collect information about your project, including your address and the specifics of your turf and installation needs.

b. Information we collect automatically:

• Log Data: Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Cookies: We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

  • Essential

    Essential cookies enable basic functions and are necessary for the proper function of the website.

    Name	Description	Duration
    wpconsent_preferences	This cookie is used to store the user's cookie consent preferences.	30 days

    Statistics

    Statistics cookies collect information anonymously. This information helps us understand how visitors use our website. This includes, but is not limited to, Google Analytics (GA4).

    Name	Description	Duration
    _ga_1MPE1M0FQY	Used by Google Analytics to distinguish unique users by assigning a randomly generated client identifier.	730 days
    _ga	Used by Google Analytics 4 to persist session state for the GA4 property.	730 days

    Marketing

    Marketing cookies are used to follow visitors to websites. The intention is to show ads that are relevant and engaging to the individual user. These cookies include, but are not limited to, Google Ads, Google Analytics (GA4), Meta Ads (Facebook & Instagram), CallRail and StackAdapt.

    Name	Description	Duration
    calltrk_referrer	Records the traffic source / referrer for inbound call attribution.	180 days
    calltrk_landing	Records the landing page URL when a visitor first arrives, for inbound call attribution.	180 days
    sa-user-id-v4	StackAdapt visitor identifier (v4 schema) for advertising attribution and audience targeting.	365 days
    sa-user-id-v3	StackAdapt visitor identifier (v3 schema) for advertising attribution and audience targeting.	365 days
    sa-user-id-v2	StackAdapt visitor identifier (v2 schema) for advertising attribution and audience targeting.	365 days
    sa-user-id	StackAdapt visitor identifier for advertising attribution and audience targeting.	365 days
    _fbc	Stores the Facebook click identifier (fbclid) when a user arrives from a Meta ad click.	90 days
    _fbp	Used by Meta (Facebook) to deliver advertising on Facebook, Instagram, and partner properties.	90 days
    _gcl_au	Set by the Google tag for conversion linking and ad attribution across the site.	90 days
    _gcl_dc	Used by Google Ads / DoubleClick for click tracking and conversion measurement.	90 days
    _gcl_aw	Stores the Google Ads click identifier (gclid) when a user arrives from a Google Ads click.	90 days
    calltrk_session_id	Session identifier used by CallRail to group visitor activity within a call attribution session.	180 days

 

2. How We Use Your Information

 

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Process your transactions
• Find and prevent fraud

 

3. Sharing Your Information

 

We do not share your personally identifying information with third-parties, except where required by law.

We may share your information with third-party service providers to help us with our business activities such as sending you emails, processing payments, or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

 

4. Security of Your Information

 

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

5. Your Data Protection Rights

 

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

6. Children’s Privacy

 

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

 

7. Links to Other Sites

 

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

 

8. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.